TERMS & CONDITIONS

Welcome to Unwind by Umaans. By accessing or using our website and placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before using our website.

1. GENERAL

These Terms & Conditions apply to all visitors, customers and users of the Unwind by Umaans website.

We reserve the right to update, modify or change these terms at any time. Any changes will become effective when posted on this page.

2. PRODUCTS & PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, ingredients, prices and other information displayed on our website are accurate and up to date.

However:

  • Product colours may appear slightly different depending on your device or screen.

  • Packaging, labels or product appearance may occasionally change.

  • Product availability may change without prior notice.

  • We reserve the right to correct any errors or inaccuracies on the website.

We do not guarantee that every product will be available at all times.

3. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, cancel or decline an order for reasons including:

  • Product availability

  • Incorrect pricing or product information

  • Incorrect or incomplete customer information

  • Suspicious or fraudulent activity

  • Delivery limitations

  • Other operational reasons

If an order is cancelled after payment has been made, any eligible refund will be processed according to our Return & Refund Policy.

4. PRICING

All product prices displayed on the website are subject to change without prior notice.

Promotional prices, discounts and special offers may have specific conditions, validity periods or product limitations.

We reserve the right to correct pricing errors and cancel orders placed at an incorrectly displayed price.

5. PAYMENTS

We may offer different payment methods, including Cash on Delivery and/or online payment options.

Customers are responsible for providing accurate information required to complete an order.

For online payments, transactions may be processed through third-party payment providers and may be subject to their respective terms and conditions.

6. CASH ON DELIVERY

For Cash on Delivery orders, customers are expected to provide accurate contact and delivery information and accept the parcel when delivered.

Repeated refusal of COD orders or failure to accept parcels without a valid reason may result in restrictions on future COD orders.

7. SHIPPING & DELIVERY

We aim to dispatch orders within the processing time stated in our Shipping Policy.

Estimated delivery times are not guaranteed and may be affected by courier delays, weather, public holidays, incorrect addresses or circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and reachable phone number.

For complete information, please refer to our Shipping Policy.

8. RETURNS & REFUNDS

Returns, replacements and refunds are handled according to our Return & Refund Policy.

Due to hygiene and safety considerations, opened or used skincare and personal-care products may not be eligible for return.

Customers should inspect their parcel and contact us promptly if they receive a damaged, defective or incorrect product.

9. PRODUCT USE & DISCLAIMER

Our products are intended for their stated cosmetic and personal-care purposes.

Customers should read product labels, directions and ingredient information before use.

We recommend performing a patch test before using a new skincare or personal-care product, particularly if you have sensitive skin or known allergies.

Individual results may vary. Product descriptions or cosmetic claims on our website should not be considered medical advice, diagnosis or treatment.

If you experience significant irritation or an allergic reaction, discontinue use and seek appropriate professional advice.

10. INTELLECTUAL PROPERTY

All content available on the Unwind by Umaans website, including:

  • Logos

  • Brand names

  • Product images

  • Photography

  • Graphics

  • Text

  • Product descriptions

  • Website design

  • Marketing materials

is owned by or licensed to Unwind by Umaans unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish or commercially use our content without prior written permission.

11. USER ACCOUNTS

If you create an account on our website, you are responsible for keeping your login information secure and for the activity associated with your account.

You agree to provide accurate and current information when creating or using an account.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being misused or used for fraudulent or unlawful activity.

12. WEBSITE USE

You agree not to use our website for any unlawful, fraudulent or unauthorized purpose.

You must not attempt to:

  • Interfere with the operation or security of the website

  • Gain unauthorized access to website systems

  • Introduce malicious software

  • Copy or misuse website content

  • Submit false or misleading information

  • Engage in activity that may harm our business or other customers

13. PROMOTIONS & DISCOUNTS

Promotional offers, discount codes, bundles, cashback offers and other campaigns may be subject to specific terms.

Unless otherwise stated:

  • Offers cannot be combined with other promotions.

  • Promotions may have a limited validity period.

  • Promotional products may be subject to availability.

  • We reserve the right to modify or withdraw an offer at any time.

Specific campaign terms displayed with an offer will take precedence where applicable.

14. THIRD-PARTY SERVICES

Our website may use third-party services such as payment gateways, courier companies, analytics tools, social media platforms and other service providers.

Your use of these services may also be subject to the respective terms and policies of those third parties.

Unwind by Umaans is not responsible for the policies or actions of independent third-party service providers.

15. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Unwind by Umaans shall not be responsible for losses or damages arising from:

  • Incorrect information provided by the customer

  • Improper use of products

  • Failure to follow product instructions

  • Delays caused by third-party courier services

  • Website interruptions or technical issues beyond our reasonable control

  • Events or circumstances outside our control

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

16. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

17. GOVERNING LAW

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Pakistan.

Any disputes shall be handled in accordance with the applicable legal and judicial framework.

18. CONTACT US

If you have any questions regarding these Terms & Conditions, your order or our services, please contact Unwind by Umaans through the contact details provided on our website.

Unwind by Umaans
Feel Good. Smell Good. Glow Different.