RETURN & REFUND POLICY

At Unwind by Umaans, we take pride in the quality and condition of every product we send to our customers. We carefully inspect and pack orders before dispatch. 💗

If you receive an incorrect, damaged or defective product, we are here to help.

ELIGIBILITY FOR RETURNS

A return or replacement may be accepted if:

  • You received the wrong product.

  • The product arrived damaged or broken.

  • The product is defective or has a genuine manufacturing issue.

  • The product received is significantly different from what was ordered.

To request a return or replacement, you must contact us within 48 hours of receiving your order.

UNOPENED PRODUCTS

For hygiene and safety reasons, skincare, body-care, cosmetic and personal-care products can only be considered for return if they are unused, unopened and in their original packaging, subject to approval by our team.

Products that have been opened, used, tested or altered generally cannot be returned due to hygiene and safety considerations.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item:

  1. Contact us within 48 hours of delivery.

  2. Provide your order number.

  3. Send clear photographs/videos of the product and packaging.

  4. Our team will review the request and guide you through the next steps.

If the issue is verified, we may offer a replacement or refund, depending on the circumstances and product availability.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following are generally non-returnable once opened or used:

  • Face washes and cleansers

  • Scrubs

  • Face masks

  • Lotions and creams

  • Sunscreens

  • Soaps

  • Serums

  • Other opened or used skincare and personal-care products

Items purchased during certain promotional offers, clearance sales or special campaigns may also be subject to specific return conditions.

CHANGE OF MIND

We currently do not accept returns simply because a customer has changed their mind, selected the wrong product or does not like the fragrance, texture or personal experience of a product after opening or using it.

We recommend reviewing the product details carefully before placing your order. If you are unsure which product is right for you, our customer support team will be happy to assist.

REFUNDS

If your refund request is approved, the refund method will depend on the payment method used and the circumstances of the order.

For Cash on Delivery orders, our team may request the necessary details to process an approved refund.

Refund processing times may vary depending on the payment method and financial institution.

EXCHANGE / REPLACEMENT

If a replacement is approved, we will arrange the replacement product subject to availability.

If the original product is unavailable, we may offer an alternative solution or refund, as applicable.

RETURN SHIPPING

If the return is due to an error on our part, such as receiving an incorrect or damaged product, Unwind by Umaans may arrange or cover the applicable return shipping cost.

For other return requests, shipping charges may be the customer’s responsibility.

IMPORTANT

Please do not send any product back without first contacting our customer support team and receiving return instructions.

Products returned without prior approval may not be accepted.

Unwind by Umaans reserves the right to review each return or refund request individually and determine eligibility based on the condition of the product and the circumstances of the request.

NEED HELP?

For return, replacement or refund assistance, please contact our customer support team with your order number and relevant photos/videos.

Unwind by Umaans
Feel Good. Smell Good. Glow Different.