SHIPPING POLICY

At Unwind by Umaans, we want your shopping experience to be simple, smooth and stress-free — right from placing your order to receiving it at your doorstep. 💗

  • ORDER PROCESSING

Once your order is successfully placed, our team will process and prepare it for dispatch.

Orders are generally processed within 1–2 working days. During sales, promotions, new launches or high-order periods, processing may take a little longer.

You will receive an order confirmation after placing your order, followed by tracking information once your parcel has been dispatched.

  • DELIVERY TIME

Orders within Pakistan are generally delivered within:

3–5 working days

Delivery to remote areas may take additional time depending on the courier service and location.

Please note that delivery times are estimates and may be affected by weather conditions, public holidays, courier delays or unforeseen circumstances.

  • FAILED DELIVERY / REFUSED ORDERS

If a parcel is returned to us because the customer was unavailable, provided an incorrect address or refused to accept the parcel, additional delivery charges may apply if the customer requests re-dispatch.

For Cash on Delivery orders, repeated refused or failed deliveries may affect eligibility for future COD orders.

  • DAMAGED PARCELS

We carefully pack every order before dispatch.

If your parcel arrives visibly damaged, please take photographs/videos of the package before opening it and contact us as soon as possible.

Our team will review the issue and assist you according to our return and replacement policy.