Unwind By Umaans Return Policy

At Unwind By Umaans, we are committed to providing you with the highest quality skincare products. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• Returns are accepted within 14 days of the delivery date.
• The product must be unused, unopened, and in its original packaging.
• Items purchased on sale or with a discount are not eligible for returns.

2. How to Initiate a Return

• To initiate a return, please contact our Customer Service team at [insert contact information]. Provide your order number, the product you wish to return, and the reason for the return.
• Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your product back to us.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping service to return your product, as we cannot guarantee that we will receive your returned item.

4. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
• Shipping costs are non-refundable.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our Customer Service team at [insert contact information].

6. Non-Returnable Items

• For hygiene and safety reasons, certain products are non-returnable, including opened or used skincare items.

7. Contact Us If you have any questions about our return policy, please don’t hesitate to contact us at [insert contact information]. We are here to assist you and ensure you have a positive experience with Unwind By Umaans.